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Nexen FlowneXenFlow
Next-Century Operations Suite

Eliminate Downtime. Elevate Service.

The enterprise platform suite that powers industrial maintenance (GMAO 4.0) and intelligent after-sales operations (SAV 360°) — from the factory floor to the customer's door.

After-Sales & Field Service
Live in Production

FlowOps — SAV 360°

Turn every customer complaint into a resolved ticket in minutes, not days.

Unify WhatsApp ticketing, AI-powered triage, GPS technician dispatch, and digital intervention reports into one command center — purpose-built for after-sales directors and field service teams.

  • WhatsApp omnichannel helpdesk with instant ticket creation from voice, text, or portal
  • Gemini AI auto-triage: symptom extraction, priority scoring, smart technician assignment
  • Offline-first mobile app: GPS routing, photo capture, client signature, zero connectivity required
< 3 minAI Triage Time
98.4%SLA Compliance
Live Ticket Pipeline
Live
01WhatsApp Intake
02AI Qualification
03GPS Dispatch
04Resolution & Sign-off
Asset Health Overview
Live
01Machine Registry
02Preventive Calendar
03Spare Parts Stock
04OEE / TRS Analytics
Industrial Maintenance & CMMS 4.0
Enterprise Ready

Nexen GMAO 4.0

Shift from costly reactive repairs to automated zero-downtime operations.

Digitize your plant assets with QR codes, automate preventive work orders, manage critical spare parts inventory, and track MTBF/MTTR in real time — built for plant directors and maintenance chiefs.

  • QR machine tagging: scan any asset for instant maintenance history, specs, and alerts
  • Automated preventive scheduling: calendar and run-hour triggers dispatched to qualified technicians
  • Spare parts guardrails: reorder thresholds, multi-warehouse tracking, supplier lead-time buffers
-42%Unplanned Downtime
99.1%Line Uptime (TRS)

One Ecosystem. Factory to Field.

Internal equipment reliability and external customer service excellence — connected in a single operational loop.

01
Factory ReliabilityGMAO
02
Digital TraceabilitySYNC
03
Field ServiceSAV
04
Feedback LoopLOOP
-0%
Unplanned downtime reduction
Preventive maintenance automation eliminates surprise stoppages
GMAO
< 3 min
WhatsApp AI triage time
From WhatsApp complaint to qualified, dispatched ticket
SAV
+0%
First-time fix rate improvement
Right technician, right parts, first visit resolution
SAV
0.1%
Production line uptime (TRS)
Continuous equipment monitoring and predictive alerts
GMAO

See it in action — tailored to your operations.

Free executive demo · 30-minute session · Configured for your industry

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